Refund policy
Return & Refund Policy
Last Updated: August 4, 2026
Return & Refund Policy
Thank you for shopping with Lurkless Cases. We want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully before placing an order.
1. Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase or your order number must be provided.
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The return request must be submitted within 30 days of delivery.
2. Defective or Damaged Products
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
To help us process your request quickly, please include:
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Your order number
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A description of the issue
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Clear photos showing the defect or damage
Once your request has been reviewed and approved, we will, at our discretion:
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Send a replacement product, or
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Issue a full refund.
3. Non-Returnable Items
We do not accept returns for:
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Products damaged due to misuse, negligence, or improper handling.
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Normal wear and tear.
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Items returned without prior contact.
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Products returned after the 30-day return period.
4. Refunds
After we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping fees (if any) are generally non-refundable unless the return is due to our error or a defective product.
5. Return Shipping
If the return is due to a defective, damaged, or incorrect item, we will cover the reasonable return shipping costs or provide instructions for returning the product.
For all other eligible returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.
6. Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled and must instead follow the return process described in this policy, where applicable.
7. EU Consumer Rights
If you are purchasing from the European Union, you may have additional statutory consumer rights under applicable law. Nothing in this policy limits or excludes any mandatory rights that cannot legally be waived.
8. Contact Us
If you have any questions about returns or refunds, please contact us:
Lurkless Cases
Email: lurklesscases@gmail.com
Country: Bulgaria
Please include your order number in all correspondence so we can assist you as quickly as possible.